Privacy Policy

We collect only the information you choose to give us so we can respond to your message and fulfill your order or quote request:

• Contact details: Your name, email address, and phone number.
• Order & quote details: The products you are interested in, quantities, your pickup or shipping preference, and any notes you include about your project — including custom and corporate work.
• Personalization content: The names, dates, text, logos, artwork, or other files you provide so we can engrave your items.
• Site usage data: Standard technical information your browser sends automatically, such as your device type and pages viewed, which may be collected through cookies and analytics tools (see Cookies & Analytics below).

We do not collect payment-card data on this Site. The Site has no online checkout or payment. You browse the catalog and submit an order or quote request, and we follow up personally to confirm pricing and arrange payment — so no credit-card, debit-card, or bank-account numbers are entered or stored here.

We use the information you provide to:

• Respond to your order requests, quote requests, and general inquiries.
• Confirm final pricing, personalization details, and payment arrangements with you directly. Prices shown on the Site are estimates and are subject to change depending on the design.
• Prepare, produce, and deliver or arrange pickup of your engraved items.
• Keep records of your requests and our communications, and operate, maintain, and improve the Site.

We do not use your information for automated decision-making, and we do not send marketing emails unless you ask us to.

We do not sell, rent, or trade your personal information. We share it only with the service providers that help us run the Site and respond to you, and only as needed for those purposes:

• Email delivery: Order and quote requests submitted through the Site are delivered to us by a third-party email provider (Resend) so we receive your message.
• Website hosting: Our Site is hosted by a third-party platform (Vercel) that stores and serves the Site and its technical logs.
• Analytics & advertising: If enabled, we may use Google Analytics and Google Ads to understand how visitors use the Site and to measure advertising. These tools may set cookies and collect usage data as described below.

We may also disclose information if required by law, to enforce our terms, or to protect the rights, property, or safety of CJ Customs, our customers, or others.

Cookies are small files stored by your browser. We use them, and similar technologies, to help the Site function and — if analytics and advertising are enabled — to understand traffic and measure Google Ads campaigns. This may involve Google Analytics and Google Ads cookies.

You can opt out at any time:

• Adjust or block cookies through your browser settings. Most browsers let you refuse or delete cookies; doing so may affect how parts of the Site work.
• Opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
• Manage Google ad personalization through your Google Ads Settings.

We keep the information you send us for as long as we need it to respond to your request, complete your order, and maintain our business records — and for a reasonable period afterward in case you reach out again. When we no longer need it, we delete it or otherwise dispose of it. If you would like us to remove your information sooner, just contact us and we will do our best to accommodate, subject to any records we are required to keep.

You are always in control of what you share with us. You may:

• Ask us what personal information we hold about you, and request a copy.
• Ask us to correct information that is inaccurate or out of date.
• Ask us to delete your information, subject to any records we are legally required to keep.
• Decline to provide information — though we may not be able to process your request without the basics like your name and contact details.

To make any of these requests, reach out using the Contact Us details below.

Our Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

We may update this Privacy Policy from time to time as our business or the law changes. When we do, we will revise the “Effective” date at the top of this page. Significant changes will be reflected here, so we encourage you to review this page periodically.

Questions about this Privacy Policy or your information? We are happy to help.